Last updated September 3, 2026
Privacy Policy
Tele is an AI receptionist service used by local businesses. When you call, text, or chat with a business that uses Tele, you are talking to Tele's automated assistant on that business's behalf. This policy explains what information Tele handles when you do, why, and how to have it removed.
What we collect
Your name and your phone number, when you give them. Your message content: website chat, forms you submit, and text messages you send. When a business has phone answering turned on, call recordings and transcripts of those calls. Which business you contacted, how (call, text, chat, or form), and when.
Why we collect it
So that the business you contacted can call or text you back about your inquiry. So that the business can see its own inquiries in its inbox. So that we can send you the text messages described below. And so that we can keep the service working and fix problems when something goes wrong. We do not use your information for advertising.
Who sees it
The business you contacted sees the inquiries meant for it and nothing else. Tele's operator can see the inbox in order to run the service. The providers we use to carry phone calls and text messages and to run the assistant's speech and language models process the data needed to do that, under their own terms. Your information is not sold. It is not shared with anyone for their marketing.
Text messages (SMS)
By texting a business's Tele number, or by giving your number when you call or chat, you consent to receive SMS from that business about your inquiry: a confirmation that your request was received, a follow-up, and, if you asked for one, a request for a review. Message and data rates may apply. Up to 10 messages per month. Reply STOP to opt out at any time and HELP for help. Consent is not a condition of purchase. Your phone number is never shared with third parties for marketing.
How long we keep it
Inquiries, messages, and transcripts are kept while the business's account is active and for 12 months after it closes. Call recordings are kept for 90 days. Opt-out records are kept for as long as needed to honour them.
Your choices and deletion
To see, correct, or delete the information Tele holds about you, email dan@getnineyards.com and include the phone number you used. We act within 30 days unless the law requires us to keep something, and we will tell you if it does.
Children
Tele is a service for businesses and their customers. It is not directed at children under 13, and we do not knowingly collect information from them.
Changes
Changes to this policy are posted on this page with a new date at the top.
Contact
Questions about privacy: dan@getnineyards.com.